kbdd's Privacy Policy

kbdd is a secure and reliable online betting and casino platform operated for users in Bangladesh. This privacy policy ("Policy") describes how kbdd collects, processes, stores, and protects your personal information when you use our website, mobile application, and related services.

By using our platform, you are considered to have agreed to the terms described in this policy. If you do not agree with any part of this policy, please do not use our services. This policy may be updated from time to time and you will be notified of any changes in a timely manner.

This policy applies to all registered members of kbdd, guest browsers, and any person who uses our website or services. We believe that a relationship built on transparency and trust is the foundation of a safe and enjoyable betting experience.

Registration and Account Information

When you open an account at kbdd, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Current address and postal code
• Information about your preferred payment method (bKash, Nagad, Rocket, etc.)
• National ID card or passport number (applicable for identity verification)

Transaction and Financial Information

We securely record financial information related to deposits, withdrawals, and betting activity on your account. This includes transaction amounts, dates, payment method type, and transaction status. However, full bank card numbers or complete payment app PINs are not stored on our servers.

Technical and Usage Information

The following information is automatically collected while you use our platform:

• IP address and device identifier information
• Browser type, version, and operating system
• Cookie and session information (for saving preferences and security)
• Page views, duration, and navigation patterns
• Click and interaction logs

Communication Information

When you contact our support team via live chat or email, the content of that conversation, the time, and the nature of the issue are recorded. This information helps us provide better service in the future.

Service Operation and Improvement

The information we collect is primarily used to properly operate kbdd's services. This includes account registration and verification, transaction processing, personalizing the gaming experience, and ensuring the technical functionality of the platform. We continuously analyze data to make our platform more usable and secure.

Security and Fraud Prevention

Your information is used to prevent fraudulent activity, money laundering, and unauthorized access on the kbdd platform. Automated systems are used to detect suspicious activity, which helps protect the interests of all users.

Legal and Regulatory Compliance

Your information may be used to meet applicable legal obligations, respond to requests from regulatory authorities, and in the resolution of disputes. In such cases, the use of information is governed within a strict legal framework.

Communication and Support

Your contact information is used to send account-related notifications, technical updates, security alerts, and responses to your requests. If you do not want marketing communications, you can opt out at any time through our support team.

kbdd does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Necessary information is shared with payment gateway providers such as bKash, Nagad, Rocket, or bank transfer operators to complete transactions.
• Technology service providers: Necessary information may be shared with technology partners who help operate the technical infrastructure of our platform, but they operate under strict confidentiality agreements.
• Legal authorities: Information may be provided to meet legal obligations in response to valid requests from courts or government authorities.
• Security and fraud prevention agencies: Limited information may be exchanged with industry-standard security agencies to identify fraudulent activity.

Outside of the above cases, your information is not shared with any other party. All third parties are required to comply with our privacy standards.

What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. kbdd uses cookies for various purposes: to keep your login session active, to remember language and display preferences, to verify security, and to improve the functionality of the platform.

Types of Cookies

• Essential cookies: Required for the basic functionality of the platform; these cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand usage patterns; the data collected is anonymous.
• Security cookies: Used to prevent fraud and protect your account.

You can manage cookies in your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

kbdd uses industry-standard security technologies and processes to ensure the highest level of protection for your information:

• SSL/TLS encryption: All data transferred between your browser and our servers is secured through SSL encryption.
• Data encryption: Sensitive stored information is kept in encrypted form.
• Access controls: Only authorized staff have access to necessary personal information, and their activity is monitored.
• Two-factor authentication: A two-factor authentication (2FA) option is available to enhance account security.
• Regular security audits: Regular security assessments are conducted to identify vulnerabilities in our systems.

However, no method on the internet is completely impenetrable. We ask you to use a strong password and not share your login details with anyone.

Your information is retained for as long as necessary. The general policy is as follows:

• Active accounts: All account information is retained while the account remains active.
• Closed accounts: After an account is closed, relevant information may be retained for a specified period in accordance with legal obligations.
• Transaction records: Financial transaction information is retained for the long term in accordance with legal and regulatory requirements.
• Support records: Customer service conversations are retained for a specified period to improve service quality.

If you request that your account be deleted, we will process it as quickly as possible. However, some information required to meet legal obligations may need to be retained for a specified period.

kbdd is for users aged 21 and above only — this rule is non-negotiable for us. We do not knowingly collect personal information from minors or allow them to open accounts.

Age verification is mandatory during the registration process. If we become aware that a minor has registered on our platform, that account will be immediately closed and the associated information will be deleted.

If a guardian suspects that their minor child is using our platform, please let us know at [email protected].

This privacy policy may be updated from time to time to keep pace with business changes, adoption of new technologies, or legal changes. For significant changes, we will send a notification to your registered email address and clearly announce the change on the website.

Continued use of the platform after any changes will be considered as your agreement to the updated policy. We recommend that you visit this page regularly to stay informed about the latest policy.